Privacy statement (EU)

This privacy statement was updated on 11 April 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you through https://agye.fr. We recommend reading this statement carefully. We comply with privacy legislation requirements in our processing. This means, among other things, that:

  • we clearly state the purposes for which we process personal data, through this privacy statement;
  • we aim to limit collection of personal data to data needed for legitimate purposes;
  • we first request your explicit consent to process personal data where consent is required;
  • we take appropriate security measures to protect your personal data and require the same from parties processing personal data for us;
  • we respect your right to access, correct or delete your personal data when requested.

If you have questions or want to know exactly which data we retain, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for reasons connected with our business activities, including the following (click to expand):

1.1 Contact — by telephone, post, email and/or web forms

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and town or village
  • An email address
  • A telephone number

The basis on which we may process these data is:

After consent has been given.

Retention period

At the end of the service, we retain these data for 13 months.

2. Cookies

Our website uses cookies. For more information, please refer to our Cookie policy. 

3. Disclosure practices

We disclose personal information if required by law or court order, in response to a law enforcement agency, to the extent permitted by other legal provisions, to provide information or investigate a matter relating to public safety.

If our website or organisation is taken over, sold or involved in a merger or acquisition, your data may be disclosed to our advisers and prospective buyers and will be passed to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for other Google services.

We block inclusion of full IP addresses.

4. Security

We are committed to personal data security. We take appropriate measures to limit misuse and unauthorised access. This ensures that only necessary persons can access your data, that access is protected and that security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee that those parties handle your personal data reliably or securely. We recommend reading their privacy statements before using them.

6. Changes to this privacy statement

We reserve the right to amend this privacy statement. We recommend consulting it regularly to learn of changes. We will also actively inform you where possible.

7. Accessing and amending your data

If you have questions or wish to know what personal data we hold about you, please contact us using the details below. You have the following rights:

  • You have the right to know why your personal data are needed, what will happen to them and how long they will be retained.
  • Right of access: you have the right to access the personal data we hold about you.
  • Right of rectification: you may at any time supplement, correct, have deleted or block your personal data.
  • If you consent to processing your data, you may withdraw that consent and have your personal data deleted.
  • Right to transfer your data: you may request all your personal data from the controller and transfer them in full to another controller.
  • Right to object: you may object to processing of your data. We will comply unless there are justified grounds for processing.

Always clearly identify yourself so we can be certain we do not amend or delete the wrong person’s data.

8. Making a complaint

If you are dissatisfied with how we handle the processing of your personal data or a complaint about it, you have the right to complain to the data protection authority.

9. Contact details

AGYE
8 Chemin de la rente du bassin

21800 Sennecey-lès-Dijon

France
Website: https://agye.fr
Email: contact@agye.fr
Telephone: 03 80 45 50 64

Appendices

WooCommerce

This accessible wording covers the basic personal data your shop may collect, store and share, and who may access it. Shared information may vary with settings and plugins. We recommend consulting a lawyer when deciding what to disclose in your privacy policy.

We collect information during checkout in our shop.

What we collect and store

During your visit, we track:
  • Products viewed: for example, to display products you have recently viewed.
  • Location, IP address and browser type: to estimate taxes and shipping costs.
  • Shipping address: we request this to estimate shipping before an order is placed and to send the order.
We use cookies to track basket contents while you browse.

Note: you can detail your cookie policy and link to that section here.

When you buy through our website, we ask for information including name, billing and shipping addresses, email, telephone number, payment/card details and possibly account data such as username and password. This information is used to:
  • Send information about your account and order
  • Respond to enquiries, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your shop account
  • Comply with legal obligations, such as calculating taxes
  • Improve our shop offers
  • Send marketing messages if you choose to receive them
If you create an account, we store your name, address, email and telephone number to prefill checkout for future orders. We generally retain information as long as needed for the purpose for which we collect and use it, and where we are not legally required to retain it longer. For example, the French source specifies XXX years for tax and accounting order information, including name, email and billing and shipping addresses. We also store comments or reviews if you submit them.

Who on our team can access data

Team members can access the information you provide. For example, administrators and shop managers can access:
  • Order information, such as what was purchased, when and where it must be sent; and
  • Customer information such as name, email and billing and shipping details.
Our team accesses this information to process orders, issue refunds and help you.

What we share with others

This section should list with whom data are shared and for what purpose, including analytics, marketing, payment gateways, carriers and third-party content.

We share data with third parties helping us manage shop orders and services; for example —

Payments

This section can list the payment platforms used to receive shop payments, since customer data must be handled. PayPal is included as an example and should be removed if not used.

We accept payments through PayPal. When processing payments, some data are passed to PayPal, including information required to carry out the payment, such as the order total or billing details. Please read the PayPal privacy policy for more details.

Complianz | The Privacy Suite for WordPress

This website uses Complianz Privacy Suite for WordPress to collect consent records. For this function, your IP address is anonymised and stored in our database. For more information, see the Privacy statement of Complianz.

Akismet

We collect information about visitors leaving comments on websites using Akismet, our anti-spam service. Collected information depends on the site’s Akismet settings and typically includes commenter IP address, user agent, referrer and website URL, as well as information supplied directly, such as name, username, email and comment.